National Car Hub

Policies | Cookies & Privacy

Cookie Information

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org


How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.


List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz


Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • yahoo.com
  • twitter.com
  • api.twitter.com
  • addthis.com
  • youtube.com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see Here for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

Distance Selling Regulations - Using our 'Click & Collect' service or having your car delivered to your door

If you are using our 'Click & Collect' service as a result of government restrictions or simply having your vehicle delivered the terms and conditions of your sale will change. To ensure you fully understand how this effects your purchase please carefully read the points below

Click & Collect

  • For reasons of fraud prevention, we are only able to hand over the vehicle if we are satisfied with your proof of identification. Please ensure you bring a valid photo ID with you (such as a current driving licence or passport)
  • We will not be able to release your vehicle or confirm your collection slot until we are satisfied all the documents have been received and meet our requirements.
  • Collection of your vehicle will take place at an agreed time and location. We will ensure that safe distancing measures are being followed during Covid Restriction periods.

Home Delivery

  • For reasons of fraud prevention, we are only able to deliver to your home address and prior to arranging delivery we will require a proof of your current address to be sent to us. This proof can be any of the following (driving licence / bank statement / utility bill - this must be dated within the last 90 days)
  • Delivery of your vehicle will take place at an agreed time to your home address. Should you, for any reason, be unable to sign/accept this delivery on the agreed day then you will be liable for the cost of this and any subsequent charges to return it.
  • Upon receipt of your vehicle it is imperative that you fully inspect its physical condition. Once you have signed to accept the vehicle we unfortunately cannot accept liability for any damage which was not noted when the vehicle is signed and agreed for by yourself at delivery.
  • We can only deliver to your home address and you must be present at time of delivery as no other person can sign for the vehicle on your behalf. The delivery driver will need you to provide your driving licence as proof of ID.

Please note that the following terms and conditions apply to both Click & Collect and Home Delivery

  • You are entitled to a “cooling off period” in which you can change your mind about your purchase. This period begins from the day you collect your vehicle or it is delivered to you and is valid for 15 days.
  • If you wish to return your vehicle then we must be notified in writing within this 15-day period. Upon receipt of your request, we will contact you to acknowledge receipt and make arrangements for your order to be cancelled.
  • Your vehicle must be returned to us within 48 hours of your cancellation. This period will begin from the day we acknowledge your rejection request. Any extension to this period will be at our discretion and additional charges may be incurred.
  • Your refund will be made within 15 days of the vehicle being returned to us. This 15-day period will begin from the day we sign to accept the return of the vehicle to our premises.
  • You are liable for the vehicle from the point of collection or delivery. If you choose to cancel within your cooling off period, then you remain liable for the vehicle until it is returned and signed for by ourselves. You will be liable, and charged, for any damage present which was not noted when you accepted the vehicle. Any cost will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.
  • To receive a full refund, a maximum additional mileage of 250 miles from the recorded delivery mileage is allowed. If you cover any additional mileage, then an excess mileage charge of £2.00 per mile will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.
  • You must make your own arrangements at your own cost for the return of the vehicle if you decide to cancel.
  • If you decide to return your vehicle, we will do all we can to find another vehicle for you to buy from our stock. If you decline or we are unable to find an alternative vehicle we won’t be able to return to you any vehicle you part-exchanged as part of the deal.
  • If the agreed value of the vehicle you part-exchanged was less than the amount used to settle the finance agreement of the vehicle you part-exchanged (known as negative equity) then you are liable for this difference and this amount will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.
  • No refund will be made until the vehicle has been inspected and signed for by a member of our team. If we intend to make any deductions from your final refund amount, then you will be made aware of that amount prior to the refund.

Finance Terms

National Car Hub is a trading style of STX1 Limited.

STX1 Limited is an FCA regulated credit broker (8154871), not a lender, and will introduce you to a select number of finance providers who are able to help finance your purchase - subject to credit acceptance.

Are you eligible for Finance (Free ‘Soft Search’ Credit Check)

A free soft search credit check is an initial look at certain information on your credit report. Companies perform soft searches to decide how successful your application would be without conducting a full examination of your credit history.

A soft search isn’t visible to companies – so they have no impact on your credit score or any future credit applications you might make.

Applying For Finance (Full Finance Application)

Full finance applications will be carried out when you provide your details to us or through the ‘Apply For Finance' facility on our website, these are ‘Hard Credit Checks’.

When you carry out this type of application, the finance companies make a complete search of your credit report. Each Hard Credit Check is recorded on your credit report, so any company searching it will be able to see that you’ve applied for credit.

Too many Hard Credit Checks over a short period of time can affect your credit score for six months, reducing your ability to get approved for credit in the future.

The more credit applications you make, the more hard checks will appear on your credit report, the greater effect it will have on your credit score and likelihood of getting credit in the future.

What happens after you make an application?

Once you have completed a finance application, a member of our team will contact you to discuss the various options that are available to you. Our team will work closely with you to ensure we are able to provide the most suitable finance package for you, based on your individual circumstances and requirements. We will engage with a panel of mainstream and alternative lenders in order to achieve this.

If you have any queries regarding any of the information above, please contact a member of our Team by calling 01922 711570 and they will be more than happy to assist with your enquiry.

Additional Information

Terms and conditions may vary slightly from lender to lender and these will be clarified upon finance approval.

Please note that the lender will remain the owner of the vehicle throughout the agreement and may repossess it if you fail to keep up with your repayments.

Throughout the agreement you will hold responsibility for the vehicles maintenance and upkeep. This is of significant importance if you chose to finance your vehicle using our personal contract plan or contract hire agreements as you could incur financial penalties for failing to correctly maintain the vehicle.

Representative finance examples are for illustration purposes only and the exact terms of your agreement, such as excess mileage charges, may vary slightly from lender to lender.

Postal Address

Postal address: National Car Hub, Chester Road, Aldridge, Walsall, WS9 0LS

Our Privacy Policy

Who We Are

STX1 Ltd. trading as National Car Hub (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

STX1 Ltd.’s registered office is at National Car Hub, Chester Road, Aldridge, Walsall,WS90LS and we are a company registered in England and Wales under company number 11394240 The Head of Business Administration, who can be contacted at National Car Hub, Chester Road, Walsall, WS90LS or [email protected]

Information That We Collect

STX1 Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is: -

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number
  • National Insurance Number
  • Passport Number
  • Driver’s License Number
  • Bank Details
  • Employment Details

We collect information in the below ways: -

  • Via form submissions through our website
  • By telephone through incoming or outbound calls
  • From you directly at our site
  • From third Parties (Such as Auto Trader, Zuto, Car Finance 24-7) where we obtain your personal data from a third party we will tell you from where it was sent.

How We Use Your Personal Data

STX1 Ltd. takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed.
  • We collect and store your personal data as part of our legal obligation to do so.
  • Where you intend to purchase a vehicle on finance, we will share your information with chosen finance companies and brokers, who in turn have a legal obligation to share your personal data with credit reference agencies to provide them with financial background checks prior to you commencing employment with us. (National Car Hub will not be given details of these searches, other than the decision made).
  • We will occasionally send you information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

You have the right to access any personal information that National Car hub Ltd. processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

At National Car Hub we will not subject your data to any automated profiling or decision making. It is however likely that where we share your information with a company for obtaining finance on a vehicle, that they will perform credit checks that could involve some automated decision making. Where this is the case the companies will do this on the grounds that they have a legal or contractual obligation to do so.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. STX1 Ltd. uses third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

STX1 Ltd. takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including SSL, TLS, restricted access, IT authentication, firewalls, anti-virus and anti-malware.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to STX1 Ltd., however as some of this information is required for the purposes fulfilling legal and/ or contractual obligations we will not be able to offer some/ all of our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing information relating to existing customers with additional products purchased (Such as warranty or service plan). We also process data using the legitimate interest’s basis when dealing with complaints. We have identified that our interests are necessary for providing the customer with the correct level of service on an ongoing basis, and pose very little or no threat to the rights and freedoms of the data subject.

How Long We Keep Your Data

STX1 Ltd. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We are also required to keep details of any complaints received for a period of 3 years, or 5 years where the complaint relates to financial services. If you contact us in relation to a general enquiry, we will also keep a record of this for a period of 90 days, unless you consent to marketing. Customer records relating to marketing are retained for a period of 12 months, this is then renewed on an annual basis.

For customers who have purchased additional services, such as warranty or servicing, we retain these records for a period of 6 years plus the balance of the original financial year.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging a Complaint

STX1 LTD. only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

STX1 LTD.

National Car Hub

Chester Road, Aldridge, Walsall, WS9 [email protected]


Information Commissioners Office

Wycliffe House, Water lane, Wilmslow, SK9 5AF

Telephone: 0303 123 1113

Consent

STX1 LTD. take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice. We may capture your consent in person or electronically. In some instances, failure to provide consent can restrict our ability to offer you our full range of services.

Terms of Sale

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) Interpretation

In these terms of sale, "we" means National Car Hub, a trading style of STX1 Limited (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must contact us either by telephone or, email or our online enquiry form with the details of the vehicle you wish to purchase; (ii) We will confirm the vehicle details with you and take a cash deposit by debit or credit card to reserve that vehicle; (iii) we will then send you an initial acknowledgement; and (iv) once we have checked whether we are able to meet your order and timescales, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order."

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by discussing your order with one of our sales representatives. You will also have the opportunity to rectify any mistakes once you have received your order confirmation. You may correct those input errors before placing your order by emailing us to [email protected] or telephoning us on 01922 711570.

(4) The products

Used and New vehicles as advertised on our website.

(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you place an order for the product.

In addition to the price of the products, you may have to pay a delivery charge, which will be confirmed when you order the product.

Payment must be made prior to the release of the product to you. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by cleared funds such as a bank transfer, debit or credit card OR by using our approved finance providers.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP 50 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation the cost of legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are resident in England or Wales; and
(e) you are at least 18 years of age.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 14 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) "Cooling off" period

Under the Consumer Contracts Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full. However, you will be responsible for bearing the cost of the delivery to you and returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.

(10) Statutory rights

Nothing in these terms of sale affects your statutory rights.

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12) Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(13) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time - providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(14) About us

Our full name is National Car Hub - a trading style of STX1 Limited.
Our registered office is and our principal trading address is STX1 LTD, Chester Road, Aldridge, Walsall, WS90LS.
Our company registration number is 11394240.
Our email address is [email protected]

Privacy


Information that is gathered from visitors

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.


How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.


Visitor Options

If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondants and simply state you wish to unsubscribe to the service.

VisitorChat

This website uses Visitor Chat to provide you with immediate communications with our dealership, in order to facilitate this Visitor Chat act as a Data Processor and the following cookies are set on your machine.

Name Provider Purpose Expiry Type
io cs1.visitor.chat Preserves user session state across page requests. Session HTTP Cookie
vcd visitor.chat Sends active sub-account data when the visitor is in multiple conversations. Session HTTP Cookie
vci visitor.chat Used to identify a unique visitor. Used to generate anonymous statistical data on how visitors use the website. Persistent HTML Local Storage
vcmb visitor.chat Shows a message notification if the chat box is closed. Session HTTP Cookie
vcst visitor.chat Sends a chat box state (open/close) to Visitor Chat. Session HTTP Cookie

Further information on Visitor Chat’s data protection policy can be found on the Visitor Chat website